Frequently asked Questions

What is virtual office?

Virtual offices offer businesses and entrepreneurs a professional business address and office services without the requirement of renting or owning a physical office space. This setup enables companies to have a reputable address, access to conference rooms, mail handling, and administrative assistance while working from a remote location.Regardless of the size of the company, virtual offices provide organizations with the means to remain efficient and productive while operating away from a physical office space. This can be especially beneficial for companies that frequently travel or have a significant number of employees working remotely.In addition, virtual offices enable businesses to effectively collaborate and share files with one another. This is particularly useful for businesses that are part of a larger organization, and can save both money and time through collective work and information sharing.

What is the difference between a user (or a member) and a guest?

To make it simpler for you to utilize your plan, we have established two user categories. The first category, "Users," have unrestricted entry to their designated area, the ability to participate in channels, see all rooms, bring in new members, alter the workspace, maintain a record of all chat/documents, and have the option to favorite rooms and individuals.The second category, "Guests," are usually invited for specific events or short-term projects. They will only be able to enter Doorway through a unique guest invite link and will not have access to chat channels or a history of their chat/documents. If you plan on using Doorway with your direct team, we recommend inviting them as "Users."Should you have guests for a meeting or event, it is recommended to invite them as "Guests."

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Simply log in to your account and navigate to the subscription settings to initiate the cancellation process.

Which payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. You can choose the payment method that works best for you during the checkout process.

How can I manage my account?

To manage your account, simply log in to your account dashboard. From there, you can update your personal information, view your subscription details, and manage your payment methods.

What are the benefits of virtual offices for businesses?

Businesses have several benefits to operating with a virtual office. Some of these include:
- Cost Savings: Companies can save money by working from a remote location through the use of virtual offices.
- Improved Productivity: Employees who work from home can reduce their costs associated with commuting and office space, leading to increased productivity.
- Increased Flexibility: With the ability to set up virtual offices anywhere, businesses can expand their operations as needed.
- Enhanced Employee Mobility: Staff members can conduct business from any location, making it easier for them to change jobs or start their own business.
- Better Customer Access: Customers now have the ability to access a company's resources and services from anywhere, reducing customer service expenses.

What is the difference between a workspace and a room?

An office environment that you can expand as needed, based on the size of your team, is called a workspace. The size of a workspace is flexible and can be adjusted to meet your requirements. Typically, teams with 10 members will have 3 to 5 rooms, while teams with 20 members will have 5 to 8 rooms, but the number of rooms can vary based on how you want to organize your space.

How many people can I invite to my space?

On the free plan, the maximum number of team members you can have is 5, and the maximum number of guests you can have is also 5. However, with the paid plan, there is no limit to the number of team members and the maximum number of guests you can have is 10.

Is my credit card information secure?

Yes, we take the security of your personal and payment information very seriously. We use industry-standard encryption technology to protect your data and ensure that your credit card information is always kept secure.

Can I request a new feature or special plans?

The majority of the features we built come from our users. Please send us a message at info@doorway.work.